Refund policy

30-Day Returns & Refunds

We want you to love your SenseGrove. If you're not completely happy, you have 30 days after receiving your order to request a return for a full refund — diffuser included.

To be eligible, your item should be in resalable condition and in its original packaging. To start a return, just contact us at hello@sensegrove.com — we'll send you a prepaid return label and simple instructions. Returns are free. Items sent back without first requesting a return can't be accepted.

Damages & issues
Please inspect your order on arrival and contact us right away at hello@sensegrove.com if anything is defective, damaged, or incorrect — we'll make it right immediately.

Refunds
Once we've received and inspected your return, we'll let you know it's approved and refund your original payment method within 10 business days. It can take a few extra days for your bank to post it. If more than 15 business days have passed since approval, please contact us at hello@sensegrove.com.

Exceptions
Gift cards and final-sale items can't be returned. Get in touch with any questions about your specific order.